At Zennya Essentials, we stand behind the quality of our products and are committed to delivering a reliable scenting experience. Our warranty covers manufacturing defects under normal residential use, subject to the terms below.

1. Warranty Coverage

Your Zennya Essentials diffuser is covered against manufacturing defects in materials and workmanship from the date of purchase.

This warranty applies only to products purchased through:

• Zennya Essentials official website
  
• Official Zennya Essentials stores on Shopee, Lazada, or TikTok Shop

2. Warranty Period

Please replace this with your final coverage period:

• Eclipse 2.0, Halo & Infinity Diffusers — 12 months or 1 year limited warranty
• Atmos Diffuser— 24 months or 2 years limited warranty
  
• Consumables such as fragrance oils, essential oils, and refills are generally not covered under warranty, unless received damaged or defective upon arrival
  

3. What Is Covered

The warranty covers defects caused by manufacturing issues, including:

• Device not powering on under normal use
  
• Malfunctioning motor or diffusion mechanism
  
• Electrical faults not caused by misuse
  
• App or control issues caused by hardware failure
  
• Other product defects confirmed by our support team
  

4. What Is Not Covered

This warranty does not cover damage or issues resulting from:

• Normal wear and tear
  
• Improper use, misuse, negligence, or accidents
  
• Drops, impact damage, water exposure, or liquid spills
  
• Use of non-recommended oils, solutions, or accessories
  
• Unauthorized repairs, modifications, or tampering
  
• Damage caused by incorrect voltage or improper power supply
  
• Cosmetic issues that do not affect product performance
  
• Commercial misuse or abnormal operating conditions
  
• Failure to follow product care, cleaning, and operating instructions
  

5. Wrong or Damaged Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

To help us assess your concern quickly, please provide the information below or message us on our socials or viber:

• Order number
• Clear photos or videos of the item and packaging
• Description of the issue

6. How to File a Warranty Claim

To request warranty support, please email us at [your support email] or message our official store with the following:

• Full name
• Order number
• Product name / model
• Date of purchase
• Description of the issue
• Clear photos or video showing the problem
  

Our team may guide you through troubleshooting first to determine whether the issue can be resolved without return or replacement.

7. Warranty Resolution

Once the claim is reviewed and approved, Zennya Essentials may, at its discretion:

• Repair the product
• Replace the defective unit
• Provide a replacement part
• Offer store credit or another reasonable resolution, if repair or replacement is not possible
  

Replacement units or parts provided under warranty do not reset the original warranty period unless otherwise stated.

8. Shipping and Return Handling

Customers may be asked to return the product for inspection before warranty approval.

Please note:

• Return shipping arrangements may vary depending on the case
• Shipping fees may apply for claims found not to be covered by warranty
• Products returned without prior approval may not be processed
  

9. Limitation

This limited warranty only covers the product itself and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.