I purchased the Eclipse 2.0 Scent Diffuser through their website, and it arrived on time with neat and secure packaging.
I was able to use it right away and truly loved it, as did my whole family. However, after a few days of use, I noticed that it suddenly stopped working. I later found out that the charger was not functioning properly, so I could no longer turn the device on.
I immediately messaged their page to ask for assistance. They responded promptly and guided me on what to do, even sending clear step-by-step instructions. Unfortunately, the issue still persisted.
They then offered an immediate replacement in case the unit was defective, which they honored without hesitation. On top of that, they even gave me a discount when I availed of another scent. Their customer service was excellent, very easy to talk to, and they treated me as a client with professionalism and care.